Usage-based APIs are endpoints that deduct credits from your account with each request. These are mainly the company, person and location APIs. The credit cost varies by endpoint - for example, the company search endpoint might cost 10 credits per request, while detailed financial data costs more. We agree it might be a bit complicated at first, but this allows for a flexible pricing model that scales with your usage.

You unlock a dataset for up to 12 months by paying the required number of credits. From then on you can download or access the dataset as often as you like, both through API and web interface.

No, once you have unlocked a dataset, you can access all future updates at no additional cost during the 12-month access period.

Dataset update frequency varies by dataset and depends on the publishing cycle of the underlying source. Some datasets are updated in real-time, while others may be updated daily, weekly, monthly or yearly. You can check the browse data page for specific update frequency of each dataset.

Datasets with a high update frequency usually have more specific update timings. For example, datasets updated daily are typically refreshed overnight, while real-time datasets are updated continuously throughout the day. Less frequently updated datasets, such as those updated monthly or yearly, are usually refreshed when data is published by the source. The publishing timing of the source can vary, so the exact update timing for these datasets may not be predictable.

Unused credits do not roll over to the next license period. Your credit allowance resets at the beginning of each billing cycle. We recommend monitoring your usage to select the most appropriate plan for your needs.

Free tier includes standard support via email. Business tier gets priority email and chat support with faster response times and a dedicated account manager. Tailored tier includes 24/7 support, custom SLAs, and dedicated onboarding assistance that we tailor to your needs.

Yes! Start with our free tier which includes 5,000 credits to explore our basic data offerings. This allows you to test the API, evaluate data quality, and understand how our platform works before committing to a paid plan. For datasets you can always download a sample for free.

For teams larger than 10 users, we offer our Tailored plan with unlimited user seats. Contact our sales team to discuss your specific needs and get custom pricing based on your team size and usage requirements.

Standard licenses are for internal business use only. If you wish to incorporate our data into products for resale or redistribution, please contact our sales team to discuss OEM partnership options and appropriate licensing.

Yes, we offer volume discounts for enterprise customers with high-volume data needs. Our Tailored plan includes custom pricing based on your expected usage. Contact our sales team to discuss your requirements and receive a personalized quote.

With the exception of company handelsregister documents API, which has a rate limit of 5 request per minute, there are no rate limits on our APIs. You can make requests as quickly as your application requires, subject to your available credit balance. In case we detect unusually high or abusive usage patterns, we may block requests. If you anticipate very high request volumes, please contact our support team to discuss your use case.

Yes, we know that onboarding is crucial for successful adoption. Our Business and Tailored plans include onboarding assistance, training sessions, and dedicated support to help your team get up to speed quickly. We can provide documentation, webinars, and personalized training based on your team's needs.

Yes, we are fully GDPR-compliant. All data is sourced from public sources and processed in accordance with European data protection regulations. We maintain strict data governance, provide data processing agreements, and ensure your usage complies with privacy laws.

Absolutely. Our platform is designed to meet the compliance requirements of regulated industries. Large and small financial institutions already use Fusionbase in production. We can provide necessary documentation, data processing agreements, and support to ensure your use case aligns with industry regulations like GDPR, DORA, and others.

As of now we only accept payments by invoice for all plans. We are working on adding credit card payments for the Free and Business plans in the near future to get you started even faster.

Free tier can be cancelled anytime. Paid plans have a 12-month minimum commitment and can be cancelled with 90 days notice before the next renewal period. There are no cancellation fees, but we don't offer refunds for unused time in the current billing period. Contracts automatically renew unless cancelled in advance.

Our data hunting service, available in Tailored plans, helps you find specific datasets not in our standard catalog. Our team will research, acquire, and integrate custom data sources based on your requirements, saving you time and ensuring data quality.

Yes, through our Tailored plans we can provide customized datasets, specific data enrichments, custom data formats, and tailored delivery methods. We work with you to understand your exact needs and deliver data that fits seamlessly into your workflows.

Yes, our Tailored plans include access to custom AI models. We can develop specialized models based on our data catalog for entity matching, data enrichment, workflow automation, or any specific use case you have. Our AI team will work with you to train and deploy models that enhance your data workflows. Our case study with Generali is a great example of this.